Delivery & Returns
Everything you need to know about getting your furniture delivered safely and our hassle-free returns policy.
Get in Touch
Just give us a call on 01985 300588 or email customerservices@littlefolksfurniture.co.uk, and we'll work with you to sort things out.
Delivery Information
Here is a summary of how our deliveries work. More detail can be found in our Delivery section at the bottom of the homepage.
Where We Deliver
We deliver to all mainland UK addresses, though some postcodes attract additional fees. In addition, some products requiring specialist furniture delivery are excluded from remote postcodes.
Please Note
- Unfortunately we do not deliver to Northern Ireland, the Islands or Isles
- We can deliver to any mainland freight forwarder for offshore delivery and provide the necessary information for onward shipping
- Some postcodes may attract additional delivery fees
Delivery Services
We offer two types of delivery service:
Basic Delivery
Free
- National carrier service
- Delivery to front door
- 2-hour timeslot on day of delivery
- Notification on day of delivery only
- Weekdays only
Standard Furniture Delivery
£30
- Specialist furniture delivery service
- 2-man team delivers to room of choice
- Book a specific delivery day
- 3-hour delivery window
- Includes weekends
Important
Once the order is despatched it is not possible to change the delivery service or the order.
Are There Any Restrictions?
Larger beds, large mattresses and assembled furniture cannot safely travel on a national carrier and so have to be delivered using the standard furniture delivery service. There is a charge for this.
These bulky and heavy items also benefit from the 2-man delivery team who will carry everything to your room of choice.
What Happens After You Order?
Order Confirmed
You receive an order confirmation by email at the time of ordering
Despatched
We email you to confirm your order is on its way with tracking details
Delivery Arranged
Standard: the delivery service contacts you to book a day. Basic: the carrier notifies you on the day
Please Note
- With the basic service, the national carrier will text or email delivery information on the day of delivery only
- If no one is there to accept delivery, a re-delivery attempt will be made but additional charges may apply
- For standard delivery, the specialist service will contact you directly to agree a suitable day
Tracking Your Order
Need an update? We're always here to help.
01985 300588
Cancellations
Before Despatch
You can cancel your order any time before the day of despatch by contacting our customer service team. You will receive a full refund, including any delivery charges.
Made-to-order items cannot be cancelled once they have been made.
Cancelling After Delivery
You have a right to cancel your order within 14 days of delivery, as long as:
Conditions for Return
- The items remain unassembled - we're usually unable to accept returns of items that have been fully or partially assembled, as they can't be reasonably resold
- The items are in their original packaging and in as-new condition - if items are not as originally packed there will be a risk of transit damage during the return
Please contact our Customer Services team to organise the cancellation and return. They'll arrange the best way to return your items and arrange your refund.
If Something Has Gone Wrong
We try to respond to any issues within 24 hours (excluding weekends) and with the objective of resolving quickly and pragmatically so you can get on with the more important things.
Wrong Item Received?
No problem; we'll arrange a free collection and make sure the correct item is sent out to you as quickly as possible.
Faulty or Damaged?
If something's not as it should be, we'll do our best to replace the affected parts.
Please Note
- Let us know quickly and provide as much detail (photographs help) as possible so we can assess and find a solution promptly
- We advise that packages are inspected at the time of delivery
- If a return is needed due to a faulty or damaged item, we'll organise and cover the collection cost alongside delivering replacement parts to you
- Please make sure the item is safely packed in its original packaging as we're unable to collect goods that aren't properly packed or are missing parts
Returns Process
If you change your mind (non-faulty return) and we organise a courier for the return, Collection Fees will apply:
| Item Type | Collection Fee |
|---|---|
| Beds, large furniture and large mattresses | £50 |
| Smaller items (chairs, desks, small mattresses) | £29 |
Once an item is returned we will inspect it to assess the condition, noting the following conditions for purposes of refunding:
Items Must Be:
- Unused, unassembled and in original packaging
- Not marked, scratched or damaged beyond necessary inspection
- Complete with all original components and packaging included such that the product can go back into stock
Refund Process
Return Received
We receive and inspect your returned goods
Quality Check
Items checked for condition within 7 days
Refund Issued
Refund made to original payment method
Important Information
- Refunds are processed within 7 days of receiving the returned goods in acceptable condition
- For cancellations before despatch, refunds are processed within 7 days of notification
- We reserve the right to delay issuing a refund until the item has been safely received and checked into our warehouse
- Refunds are made to the original payment method used
- Refunds for cancellations after delivery will deduct Delivery Charges and Collection Fees
Need help with a delivery or return?
Our customer services team is here to help make the process as smooth as possible.
01985 300588
