|Standard delivery is via national carrier to the door step.
Despatch is confirmed by e mail which also provides online tracking information.
If the order is in stock we will aim to despatch within 2 working days, and delivery is then within 3-5 working days.
A text alert is sent first thing on the day of delivery and someone will need to be at home that day to sign for the goods.
|Please note Large Mattresses cannot be delivered via this service.|
|We use a range of delivery partners who deliver to the doorstep, but they will not take the goods into the house. On delivery the driver will ask you to sign for the order. We ask that the customer checks the condition of packaging etc before signing.|
|For deliveries to the Scottish Highlands (postcode areas KY, KW, IV, PH, PA, AB, DD) and other outlying areas a surcharge may be added and will be calculated on an individual basis.|
|TWO MAN DELIVERY|
|Delivery via a 2 man team "to do all the heavy lifting"
Once the carrier has the order is in their despatch warehouse they will call or SMS customer with proposed delivery dates. The customer can contact the carrier to arrange a suitable, alternative date.
The evening before/first thing on day of delivery an SMS is sent providing a time slot for delivery - usually a 2 hour window. This is not a guaranteed delivery time. On day of delivery the delivery crew will try and call when they have left the previous jog and to give a "heads up" of imminent arrival - especially if there are unforeseen delays such as roadworks.
Parcels carried upstairs to room of choice (within reason)
|The scheduling of 2 man delivery routes is such that delivery will take longer to arrange and fulfill. But normally this should be within 2 weeks (subject to postcode).|
|This service is currently available in (mainly) England and Wales. (Postcodes excluded AB, BT, DD, DG, EH, FK, G, GY, HS, IV, KA, KW, KY, LD, LL, ML, PA, PH, SA, TD, ZE).
Please contact Head Office for alternative possible 2 man delivery services to Postcodes excluded.
|WHITE GLOVE SERVICE INCLUDING ASSEMBLY|
|This is a specialist 2-man team to
- deliver the order, including mattress(es)
- taken to the room of choice
- product assembled as instructed
- remove any protective packaging (of e.g. assembled pieces) and any final assembly completed
- take away all the packaging leaving the room ready for use
|As this is an assembly service it will take a little time to organise. After we have organised for the order to be delivered to the white glove service team they will contact the customer directly - about 1-2 weeks later.|
|Charges are based on number of products to be delivered and/or assembled and postcode. Minimum charges apply for the service.|
|This service is currently available in (mainly) England and Wales. (Postcodes excluded AB, BT, CF, DD, DG, EH, FK, G, GY, HS, IV, KA, KW, KY, LD, LL, ML, NP, NPT, NR, PA, PH, SA, TD, ZE).
Please contact Head Office for alternative delivery services to Postcodes excluded.
|If you are not completely happy with your purchase we are here to help resolve the matter and please call us on 01985 300588 or email us at [email protected]|
|We will need to understand what has gone wrong:|
|The wrong item has been delivered|
|If you have received the wrong item we will arrange collection free of charge and make the necessary arrangements for the right item to be delivered.|
|The item is faulty or damaged|
|We will try and supply replacements for the faulty/damaged parts or you can return the item for an exchange or full refund in accordance with our Terms and Conditions. If collection is required for a faulty item there will be no charge.|
|Change of mind|
|You can cancel your order any time before the day of delivery by notifying our customers service team.|
|If delivery has been made and you have changed you mind then please inform us in writing or by e mail within 14 calendar days from receipt of goods. If you are unsure about keeping something please do not assemble it. We cannot reasonably accept returns of fully or partially assembled products. Before anything is returned please liaise with our Customer Services so they can organise the best way to return the goods, confirm the return delivery address and organise a refund. The products must be in the same condition in which you received them which means they must be in resaleable condition and undamaged in any way, packed as they arrived and in the original packaging which is properly fastened so it does not come loose on its way back to our warehouse. Please note that if the product being returned is not properly packed it is likely to be damaged on the way back and may mean we cannot give a full refund. If we agree to take back product that has been partially assembled there will be a deduction in refund for any loss in value of the product.|
|Unfortunately we cannot refund for mattresses and bedding that have been opened and/or used.|
|The standard charge for collection of beds and large furniture items is £50. Smaller items (e.g. chairs and desks) and mattresses will be charged at £29 for arranging collection and delivery back to our warehouse.|
|Once the returned product is received and inspected you will be refunded within 14 days.|
|We reserve the right to delay refunding payment for returned goods until they are safely back with us and have been checked into our warehouse.|