Delivery

DELIVERY AREAS

We deliver to mainland UK addresses and with different service options and a recommended furniture delivery service. Some postcodes attract additional charges and certain products requiring the specialist furniture delivery may be excluded from remote postcodes.
Unfortunately we are unable to deliver to Northern Ireland, the Islands and Isles. We can arrange delivery to a nominated freight forwarder for these and international orders.

DELIVERY - NATIONAL CARRIER

Standard delivery is via national carrier to the door step and delivery day cannot be pre-arranged. This is an economy service, and not all beds and furniture can be delivered safely using this service.
If the order is in stock we will aim to despatch in 2 - 3 weeks, and delivery is normally within 3-7 working days. We will e mail to confirm when the order has been collected by the carrier and is on its way, and also provide the tracking information.
The carrier will send a text/mail alert on the morning of the day of delivery (and only then), with a 2 hour time window. Someone will need to be at home that day to take the goods in and as we do not book under a "leave safe" option. The time of delivery is subject to external factors such as traffic, roadworks and bad weather.

We use a range of delivery partners who deliver to the doorstep, but they will not take the goods into the house. On delivery the driver will normally take an image of the parcels and the number of boxes should match the quantity advised in our e mail notification. We ask that the customer checks this and, if appropriate, also asks the driver to photograph any damage seen on the packaging etc.

Please note Large Mattresses cannot be delivered via this service, and certain Large Beds and Furniture are also excluded.

POSTCODE RESTRICTIONS

For deliveries to the Scottish Highlands (postcode areas KY, KW, IV, PH, PA, AB, DD) and other outlying areas a surcharge may be added and will be calculated on an individual basis.

FURNITURE DELIVERY SERVICE

As many of the parts are pre-assembled and boxes can be quite large and bulky they will need to be delivered by a furniture delivery service. The delivery date is booked to suit the customer and is via a 2 man team - whom also "to do all the heavy lifting" to room of choice at the time of delivery.
The order is transferred to the despatch warehouse of the delivery team and once they have received it they will call or SMS customer directly with proposed delivery dates. The customer has the option to accept and if the proposed schedule is not suitable request the next delivery day available. A three hour delivery window is provided.
On the day of delivery the delivery team will try and call ahead when they have left the previous job and to give a "heads up" of imminent arrival - especially if there are unforeseen delays such as roadworks.
All parcels are carried upstairs to room of choice (within reason)

We aim to deliver withing 2-3 weeks of order. Delivery is normally around 3-5 working days from notified despatch and including weekend deliveries in certain postcodes.

POSTCODE RESTRICTIONS

This service is currently available in (mainly) England and Wales. (Postcodes excluded AB, BT, DD, DG, EH, FK, G, GY, HS, IV, KA, KW, KY, LD, LL, ML, PA, PH, SA, TD, ZE).
Please contact Head Office for alternative possible delivery services to Postcodes excluded.

ASSEMBLY

Assembly is not done by a delivery team and instead by an independent, experienced assembler. In part this is because some of the beds are covered by safety standards and should be assembled properly.

When the order is received including assembly we reserve a booking with an assembly team covering the relevant postcode. When a delivery date is confirmed the assembly team can be notified and to book them in for as soon after delivery as possible - normally next day or day after. Successful delivery has to be confirmed before mobilising the assembly team. Unfortunately the assembly team are not able to take away packaging.

Assembly charges are based on number of products assembled and postcode, and are on top of delivery charges. Minimum charges apply for the service.

POSTCODE RESTRICTIONS

This service is currently available in (mainly) England and Wales. (Postcodes excluded AB, BT, CF, DD, DG, EH, FK, G, GY, HS, IV, KA, KW, KY, LD, LL, ML, NP, NPT, NR, PA, PH, SA, TD, ZE).
Please contact Head Office for alternative delivery services to Postcodes excluded.

Returns

If you are not completely happy with your purchase we are here to help resolve the matter and please call us on 01985 300588 or email us at customerservices@littlefolksfurniture.co.uk.

We will need to understand what has gone wrong:

The wrong item has been delivered

If you have received the wrong item we will arrange collection free of charge and make the necessary arrangements for the right item to be delivered.

The item is faulty or damaged

If an item is received that is faulty or damaged then we will try and supply replacements for the faulty/damaged parts, or you can return the item for an exchange or full refund in accordance with our Terms and Conditions. Please inform us of the issue in writing or by e mail within 14 days from receipt of goods and so we can reasonably resolve the issue. Please ensure you keep the original packaging if a faulty item needs to be returned. If collection is required for a faulty item there will be no charge, but the goods must be repacked as delivered, in their original packaging and for safe collection. We cannot arrange collection of goods that are not properly packed for return to us or are incomplete.

Change of mind

You can cancel your order any time before the day of despatch by notifying our customers service team.

If delivery has been made and you have changed you mind then please inform us in writing or by e mail within 14 calendar days from receipt of goods. If you are unsure about keeping something please do not assemble it. We cannot reasonably accept returns of fully or partially assembled products. Before anything is returned please liaise with our Customer Services so they can organise the best way to return the goods, confirm the return delivery address and organise a refund. The products must be in the same condition in which you received them which means they must be in resaleable condition and undamaged in any way, packed as they arrived and in the original packaging which is properly fastened so it does not come loose on its way back to our warehouse. Please note that if the product being returned is not properly packed it is likely to be damaged on the way back and may mean we cannot give a full refund. If we agree to take back product that has been partially assembled there will be a deduction in refund for any loss in value of the product.

Unfortunately we cannot refund for mattresses and bedding that have been opened and/or used.

The standard charge for collection of beds and large furniture items is £50. Smaller items (e.g. chairs and desks) and small mattresses will be charged at £29 for arranging collection and delivery back to our warehouse.

Refunds

Once the returned product is received and inspected you will be refunded within 7 days.

We reserve the right to delay refunding payment for returned goods until all items are safely back with us and have been checked into our warehouse in good order.